Payment Options
We offer a number of different payment and finance options to suit you and your circumstances. When patients are admitted to hospital for diagnostic tests and treatment, a deposit on admission is required. When your pet is discharged, the outstanding amount will be finalised. Payment can be made via VISA, MasterCard, AMEX, Eftpos, Cash, direct deposit or any of the below methods.
We understand that the cost of veterinary care is often unexpected and can be stressful. At Queensland Veterinary Specialists and Pet Emergency, we work with several finance providers, outlined below, that enable you to spread the cost of your pet’s care out over time. Unfortunately, we do not provide in house payment agreements.
Insurance
Pet insurance can cover a wide array of treatments and provide you with some peace of mind during uncertain times.
We recommend researching potential insurance providers to see which provider and level of cover is right for you and your pet. Please be mindful that there may be exclusions within your policy, so it is important to understand the details of your cover.
If you do have insurance, please provide our staff your pet’s insurance policy details upon admission and we can provide you with the information required for your claim to be processed. The submission process may differ depending on your insurance provider.
We offer GapOnly, a payment service that works with selected pet insurance brands, so you can access the benefit right away for eligible expenses and only pay the gap. To check to see if your insurance provider is partnered with GapOnly® please visit their website. Please be aware that a GapOnly® claim can only be processed during their opening hours: Monday – Friday 8:00am – 10:00pm Saturday 8:00am – 5:00pm (AEST or AEDT as applicable, excluding NSW public holidays)
Finance Options
Finance options enable you to spread the cost your pets care over time. Different providers may offer a product that is more suitable for your needs. We are currently able to offer plans through VetPay, Zip and Afterpay.
VetPay is a veterinary specific financing company. VetPay allows you pay for your pet’s treatment over a specified period of time.
You will be required to pay an initial deposit to us, and then once your pet is discharged we will process the final part of the VetPay application. From there VetPay will direct debit the fortnightly repayments from your nominated bank account.
Visit the VetPay website for more information and to apply for VetPay online.
We offer both Zip Pay (for treatments up to $1,000) and Zip Money (for treatments over $1,000).
Visit the Zip website for more information and to apply for Zip Pay or Zip Money. Upon application please select “Queensland Veterinary Specialists” as the store name.
Once you have been approved for your Zip account, the app can be downloaded and used to finalise your account upon discharge.
Should you not have the app available, please speak to our client services team and they will be able to complete the process manually.
Afterpay offers clients the option of being able to pay only 25% of the bill at the point of discharge with the remaining balance being paid in 3 additional instalments over a 6 week period with no interest.
Spend limits at Afterpay vary based on your application however, they typically start at $600.
Once your application has been approved, you can download the app and use your Afterpay card to pay your account directly upon discharge.
Visit the Afterpay website to apply now and for more information.